Legal documents
Everything governing our services, in one place.
Terms & conditions
The contract itself: ordering, prices and payment, renewals, withdrawal, complaints and termination.
Withdrawal from the contract
The model form from annex 1 of the terms, ready to fill in. You send the result yourself, by e-mail or post.
Privacy policy
What personal data we process, why, for how long, and your rights.
Service level agreement
Availability, how it is measured, planned maintenance, backups and availability discounts.
Acceptable use policy
What may and may not run on our infrastructure, and what happens if it does.
Data processing agreement
For customers who entrust us with personal data: our duties as processor and the security measures behind them.
Sub-processors
The suppliers involved in delivering our services. Kept separate so changes can be announced without reissuing the agreement.
Domain registration terms
Registry rules that govern a domain: renewals, expiry, transfers and disputes.
Report content
Report illegal content or abuse of our services, and reach our contact points.