Invoices, automatic renewal and changing plan

When invoices arrive

Services are paid in advance for the whole billing period. We issue the proforma invoice for the renewal 30 days before the end of the current period, make it available in the customer portal and send it by e-mail at the same time.

Invoices go to your account’s main e-mail address and to every other contact address for which you have enabled invoice delivery in the portal. That list is yours to manage.

We send e-mail reminders of an upcoming renewal 30 days and 5 days beforehand, whatever the length of the period.

Automatic renewal

Services renew automatically until you switch that off. For domains, switch renewal off directly in the domain overview in the customer portal. For everything else, submit a request to cancel the service in the portal or by e-mail. The service then ends when the current period expires, and we cancel any unpaid proforma invoice for the renewal.

Careful: cancelling a card payment or a PayPal subscription does not cancel automatic renewal. The proforma invoice will still be issued - to stop the renewal, use the steps above.

When an invoice goes unpaid

We charge no default interest and no contractual penalty. The sequence is fixed, though, and worth knowing, because access to your data ends sooner than people expect:

When	What happens
3 days after the due date	reminder by e-mail
5 days after the due date	we suspend the service - you lose access to the service and to the content; we notify you by e-mail
7 and 14 days after the due date	further reminders
7 days and 1 day before deletion	warnings that deletion is approaching
30 days after the due date	we cancel the service and permanently delete the content

Deleted content cannot be recovered.

Paying lifts the suspension, at no cost. We charge no fee for restoring a suspended service; if you pay what is owed before the 30th day, we restore the service without undue delay.

You can still reach your data during a suspension. On request we will make your content available for download even without payment of the amount owed. That is charged according to the time actually spent and the 24-hour period in the SLA does not apply to it. What you owe still falls due as before.

This is what happens on non-payment. Where the contract ends some other way - by notice, or by switching automatic renewal off - the next section applies. The period is the same 30 days; what differs is access: after an ordinary ending you can reach the data yourself for the first 14 days, whereas on non-payment access ends with the suspension on day 5.

What happens to your data after the contract ends

This applies when the contract ends in the ordinary way, by notice or by switching automatic renewal off.

You have 14 days after it ends to download your data; on a request made within that period we make it available within 24 hours on working days. We do not delete it even then: we hold it until the 30th day after the contract ends so that you have time to restore the service. During that time you no longer have access to it - either you order the service again at the current price and the data becomes accessible, or you ask us to release it, which is charged according to the time actually spent. On the expiry of the 30th day the data is permanently deleted. If you would rather have it deleted sooner, just write to us.

One thing catches people out on restoring: the backups from before the contract ended may no longer exist - we keep them 14 days and that period keeps running after the contract ends. So you get your data back as it stood at the end, but not its earlier versions.

Changing plan

Write to billing@hostzone.eu or open a ticket in the portal.

Moving to a higher plan happens without delay and you pay the difference for the remainder of the current period. Neither the length nor the end date of the period changes.

Moving to a lower plan takes effect at the next renewal; the difference for the current period is not refunded.

If your data will not fit the smaller plan we will not make the change, and we will tell you so beforehand.

Payment methods

You can pay by card, Apple Pay or Google Pay (all through the Stripe payment gateway), by PayPal or by bank transfer. For a transfer, quote the variable symbol from the proforma invoice; payment counts as made on the day it is credited to our account.

The currencies are the euro and the Czech koruna. The currency you choose is fixed for that period and is used for the renewal too - you can change it on request with effect from the following period.

Before payment you receive a proforma invoice, which is not a tax document. We issue the tax document as at the day payment is received and you will find it in the portal. We archive tax documents for 10 years, as the law requires.